Refund Policy

Returns
What is the Luxebutik.com Return Policy?


We offer a product return within the first 14 days of Shipment.We are very confident in our products and pride ourselves with the integrity of our services. That is why we offer our customers a 14-day return and MONEY-BACK-GURANTEE ( minus the 15% restocking fee)
The 14-day period starts with the day you receive your purchased item at your provided shipping address and ends with the date you ship it back to us (postage stamp or date of the carrier picking it up from you).

(The full refund does not include the shipping costs payed by you, unless the unlikely possibility occurs that we sent you a defective or wrong item! Please be aware of the fact that we cannot give you refunds for merchandise used, -washed or damaged by you. Please make sure to ship your package secured since we are not able to take responsibility for lost shipments.)

Return Procedure

Please try to inform us as soon as possible within that 14-day period about your return request via email

As soon as we have received and inspected the item(s), we will give you a refund for your initial ( minus the 15%restocking fee) payment within 5-10 business days. The length of that refund may vary depending on your preferred payment option and country.

If you should have further questions about our return policy, please do not not hesitate to contact us.

How do I return my product?


Please see email us and we will send you an RMA. Please Note the RMA number on the parcel and Ship back to the Address mentions in the email. We recommend that you purchase insurance and tracking.

Claims
My shipment is lost.


Please see the tracking information and if product is not received we will refund or replace the product as per customer request.

I received the wrong product.


Please email Contact Us and we will try and resolve the matter.
And have the correct product shipped.
Return Shipping will Be Paid By Luxebutik.com

An item is missing from my shipment.


Please email Contact Us and the parts missing will be shipped to you on a urgent basis